Privacy Policy

Effective Date: November 12th, 2025

PrimeLine Collision (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop, website, or interact with us through any communication channel.

1. Information We Collect

We collect information necessary to provide collision repair services, communicate with you, and operate our business effectively. This includes:

A. Personal Information

• Name

• Address

• Phone number

• Email address

• Driver’s license information (if required for rental or insurance claims)

B. Vehicle Information

• Vehicle Identification Number (VIN)

• Year, make, model

• License plate number

• Photos of vehicle condition

• Repair estimates and service history

C. Insurance Information

• Insurance carrier

• Claim number

• Adjuster contact information

• Policy details when required for repairs

D. Payment Information

• Billing address

• Transaction records

• Limited payment details (processed securely through third-party payment providers)

E. Technical & Website Information

If you use our website:

• IP address

• Browser type

• Cookies and usage data

• Form submissions

2. How We Use Your Information

We may use your information to:

• Provide auto-body and collision repair services

• Prepare and deliver repair estimates

• Communicate with you about updates, timelines, and service completion

• Assist with insurance claims and verification

• Process payments and generate invoices

• Improve our services and customer experience

• Maintain internal business records

• Comply with legal obligations

We do not sell your personal information to any third parties.

3. How We Share Your Information

We only share your information when necessary to perform our services or comply with legal requirements. This may include:

A. Insurance Companies & Adjusters

To verify coverage, submit estimates, or process claims.

B. Third-Party Service Providers

Such as:

• Towing companies

• Rental car agencies

• Paint or parts suppliers

• Payment processors

• Software platforms used for estimates or customer communication

These parties are only given the information necessary to perform their service.

C. Legal Purposes

We may disclose information if required to:

• Comply with a court order or legal process

• Protect our rights, property, or safety

• Prevent fraud or unauthorized activity

4. Data Security

We use industry-standard security measures to protect your information, including:

• Secure storage of physical documents

• Encrypted digital systems for estimates and communication

• Restricted employee access

• Secure payment processing through third-party providers

However, no method of transmission over the internet or storage system is completely secure. We cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to your personal information

• Update or correct your information

• Request deletion of your data (unless required for legal or business purposes)

• Opt out of marketing communications

• Ask what information we have collected about you

​

6. Data Retention

We retain your information only as long as needed to:

• Provide services

• Support insurance claim requirements

• Meet legal, tax, and accounting obligations

• Maintain accurate service records

After this period, information is securely deleted or anonymized.

7. Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Effective Date.” Continued use of our services constitutes acceptance of the revised policy.

​

​